Refund & Cancellation Policy

1. Subscription Refunds

• Monthly Plans: Refund available within 7 days of subscription start if no student data has been entered. Pro-rated refunds are not available for partial months.
• Annual Plans: Full refund available within 14 days of purchase. After 14 days, a pro-rated refund (minus 2 months) may be issued at our discretion.
• Free Trial: No charges during trial period. No refund applicable.

2. Fee Collection Refunds (For Academies)

Fees collected through AcademyOS from your students are settled to your registered bank account. Refund of student fees is the responsibility of the academy owner. AcademyOS platform charges (convenience fees, if any) are non-refundable once the transaction is completed.

3. Cancellation Process

• Navigate to Settings → Subscription in your dashboard
• Click "Cancel Subscription"
• Your access continues until the end of the current billing period
• Download/export your data before the account is deactivated
• Data is retained for 60 days post-cancellation, then permanently deleted

4. How to Request a Refund

To request a refund:

• Email us at billing@academyos.in
• Include your registered email and academy name
• State the reason for the refund request
• Refunds are processed within 7-10 business days to the original payment method

5. Non-Refundable Cases

• Account terminated due to Terms of Service violation
• Subscription active for more than 30 days (monthly) or 60 days (annual)
• Requests made after data deletion post-cancellation
• Add-on services once consumed (SMS packs, WhatsApp message credits)

6. Disputes

If you believe a charge was made in error, contact us within 30 days. We will investigate and respond within 5 business days. Unresolved disputes may be escalated per the Terms of Service.

7. Contact

For billing and refund queries: billing@academyos.in