Refund & Cancellation Policy

This policy explains how refunds and cancellations work for two kinds of payments: (a) fees paid by parents to academies through the platform, and (b) subscription fees paid by academies to [Legal Entity Name] for use of the platform.

1. Fees paid by parents to academies

Academy fees (tuition, registration, etc.) are collected by the academy. The refund decision for academy fees rests with the academy as per their own fee and refund rules. Zentra AcademyOS only facilitates the payment.

• To request a refund for academy fees, contact your academy directly.
• Approved refunds are processed back to the original payment method, typically within [5–7] business days after the academy authorises them.
• Payment gateway charges may be non-refundable where applicable.

2. Platform subscription fees (academies)

• Subscription fees are billed in advance for the chosen billing cycle.
• Unless stated otherwise in your order, subscription fees are non-refundable for the current billing period.
• You may cancel renewal at any time; cancellation stops future billing and access continues until the end of the paid period.
• If you believe you were charged in error, contact us within [7] days for review.

3. Failed or duplicate payments

If a payment fails but money was debited, or you were charged twice, the amount is normally auto-reversed by the bank/payment partner within [5–7] business days. If it is not, contact us with the transaction reference and we will help resolve it.

4. How refunds are issued

Refunds are issued to the original payment method through our payment partner (Razorpay). We do not issue cash refunds. Refund timelines depend on your bank or card issuer.

5. Contact

For platform billing questions, contact [billing@yourdomain.com]. For academy fee refunds, contact your academy. See also our Terms of Service and Privacy Policy.